Most questions are answered fastest in the docs — and when they’re not, we want to hear from you. Pro and AI customers get priority support.
Start in the docs
Searchable guides covering setup, layouts, search, access control, migration and billing — most answers are a few keystrokes away.
Search the documentation →Get help by situation
Find the fastest route for what you’re dealing with.
Using the free version
Post on the wordpress.org support forum — answers there help the next person too. Or use the form below.
Open the support forum →Pro or AI customer
Use the form below with the topic “Pro / AI support” — customer messages are answered first.
Jump to the form →Pre-sales question
Ask anything below — including “is FileDeck wrong for my use case?”. Our comparison is honest about where other plugins win.
See the comparison →Billing, invoices, refunds
Self-serve in the Freemius customer portal, linked from your purchase email. Every purchase has a 30-day money-back guarantee.
Billing & refunds →Moving from another plugin
We’ll move your library with you, free — or use the one-click importers in Documents → Import & Export → Migrate.
How switching works →Feature idea
Requests are read and shape the roadmap — tell us what would make FileDeck fit your workflow.
Request a feature →Security issue
Email us with “security” in the subject — please don’t post vulnerabilities publicly. We respond quickly.
Report privately →Send us a message
A real person reads every message. Give us a little detail and we’ll come back to you by email.
- Pro & AI first. Paying customers are answered ahead of the queue.
- Prefer email? Write to support@getfiledeck.com directly.
- No pressure. Pre-sales questions welcome — we’ll tell you honestly if we’re not the right fit.