Billing, refunds, and getting support Free & Pro

FileDeck Pro billing is handled by Freemius: invoices, payment methods, and renewals all live in the Freemius customer portal, linked from your purchase email. Every purchase has a 30-day money-back guarantee, and support is available for both Free (wordpress.org forum) and Pro (priority email).

Managing your billing

The Freemius customer portal is where all billing tasks happen. Open it via the link in your purchase email, or from the "Account" screen in wp-admin on a site where your license is active. From the portal you can:

• Download invoices for any payment.
• Update your payment method.
• Cancel auto-renewal.
• Manage site activations and upgrade between tiers (prorated).

Renewal pricing never increases: whatever you paid at purchase is what you pay at every renewal, regardless of future price changes.

Canceling renewal

Cancel auto-renewal any time in the Freemius customer portal. Your license stays fully active until the end of the paid term, and the plugin keeps working after that — only updates and priority support stop at expiry. See License keys, activation, and updates for details on what expiry means in practice.

Refunds: the 30-day guarantee

Every FileDeck Pro purchase is covered by a 30-day money-back guarantee, no questions asked. To request a refund, email [email protected] within 30 days of purchase with the email address you used at checkout. If something is not working, mention it — most issues are fixable — but a refund never depends on giving a reason.

Where to get support

• Free version: post in the wordpress.org support forum for the filedeck plugin. Threads are public, so do not include license keys or private URLs.
• Pro: email [email protected] for priority support, included with every active Pro license.

What to include in a support request

The fastest way to a fix is a report support can reproduce. Include:

1. Your WordPress version and PHP version (both under Tools → Site Health → Info).
2. Your FileDeck version and whether you run Free or Pro.
3. Steps to reproduce: what you did, what you expected, what happened instead.
4. Any error message, word for word, and a link to the affected page if it is public.

If the problem started after a change — a new plugin, a theme switch, a PHP upgrade — say so. It usually cuts the diagnosis in half.

FAQ

How do I get an invoice for my purchase?

Open the Freemius customer portal from your purchase email or the "Account" screen in wp-admin; invoices for every payment are available for download there.

Will my renewal price go up?

No. Renewals never increase. The price you originally paid is the price you renew at.

What happens if I cancel auto-renewal?

Your license runs until the end of the paid term. After expiry the plugin keeps working, but updates and priority support stop.

How long does a refund take?

Request it within 30 days of purchase by emailing [email protected]; once processed, the refund goes back to your original payment method.