Support

Most questions are answered fastest in the docs — and when they’re not, we want to hear from you.

How support works

Worth knowing before you buy, not after.

• One channel, one inbox. Email support@getfiledeck.com or use the form on this page — both land in the same place. Free users can also post on the public wordpress.org forum, where the answer helps the next person too.
• The people who build FileDeck answer it. No outsourced first line, no bot deflecting you into the docs. Support is in English.
• No response-time promise. We’d rather not publish a number we couldn’t hold on a bad week, so we don’t. Pro and AI customers are answered first, then everyone else, in order.
• What’s covered: installing and configuring FileDeck, licence activation and moving a licence between sites, migrating a library in from another plugin, bug reports, and pre-sales questions — including “can FileDeck actually do this?”. That applies on every tier, free included.
• What isn’t: writing custom code for your site, or building a feature that doesn’t exist yet. We’ll always say so plainly, point you at the closest thing that does work, and — if you want it built — that’s paid project work, quoted up front.
• If we can’t fix it, every purchase carries a 30-day money-back guarantee — refunds are self-serve in the customer portal linked from your purchase email (billing & refunds). You’re never stuck with a plugin that didn’t fit.