Document feedback: “Was this helpful?” votes Pro

FileDeck Pro can ask visitors one question under the download button on single document pages — “Was this document helpful?” — with one-click Yes / No buttons. Votes are anonymous, and the results surface on the Analytics screen as a least-helpful report, so you always know which documents need attention first.

Turning it on

Feedback is off by default — updating FileDeck never changes your pages unasked.

1. Go to Documents → Settings, Features tab.
2. Enable “Was this document helpful?” votes on single document pages.

The widget appears under the download button on every single document page. There is nothing to configure per document.

What visitors see

A single line — Was this document helpful? with Yes and No buttons. One click records the vote and replaces the buttons with a short thanks. A visitor who has already voted on a document isn’t asked again (their browser remembers, and the server independently ignores repeats for a day).

What you see

On Documents → Insights → Analytics, the Document feedback table lists documents with their Yes and No counts and a helpful percentage, least helpful first. A document collecting "No" votes is usually outdated, mislabeled, or missing what its title promises — pair the report with review cycles to schedule the fix.

Privacy

Votes are anonymous by design:

• No name, email, account, or IP address is stored with a vote — only two counters per document.
• The repeat-vote guard keeps a hashed fingerprint derived from the connection for under a day — never the address itself, and never attached to the vote.
• Nothing is sent to any third party.

FAQ

Can visitors leave written feedback?

No — this is deliberately a one-click signal, which keeps it anonymous and keeps response rates high. If you want structured requests, pair it with the front-end submission form or your site’s contact form.

Do restricted documents show the widget?

The widget only renders on documents the visitor can already view, and the vote endpoint applies the same access rules — a vote on a document someone cannot see is refused without confirming the document exists.

Can I reset a document’s votes?

Delete the _filedeck_helpful_yes and _filedeck_helpful_no custom fields on the document (or set them to 0) — for example with a plugin that edits custom fields, or WP-CLI.